Frequently Asked Questions
Find answers to common questions about GiftShop
Ordering
To place an order:
1. Browse products and add items to your cart
2. Click on the cart icon and proceed to checkout
3. Enter your shipping details
4. Select payment method and complete payment
5. You'll receive an order confirmation email
1. Browse products and add items to your cart
2. Click on the cart icon and proceed to checkout
3. Enter your shipping details
4. Select payment method and complete payment
5. You'll receive an order confirmation email
Orders can be modified or cancelled within 1 hour of placement.
After that, the order enters processing and cannot be changed.
Contact customer support immediately if you need to make changes.
Yes! We offer free gift wrapping for all orders. You can add a
personalized message during checkout. The gift will be beautifully
packaged with our signature gift wrap and a message card.
Shipping & Delivery
• Free shipping on orders above ₹999
• Flat ₹50 shipping charge for orders below ₹999
• Express delivery available at additional cost
• Flat ₹50 shipping charge for orders below ₹999
• Express delivery available at additional cost
Delivery times vary by location:
• Metro cities: 2-4 business days
• Tier 2 cities: 3-6 business days
• Other locations: 4-7 business days
• Express delivery: 1-2 business days (additional charges apply)
• Metro cities: 2-4 business days
• Tier 2 cities: 3-6 business days
• Other locations: 4-7 business days
• Express delivery: 1-2 business days (additional charges apply)
Yes! Once your order is shipped, you'll receive a tracking number
via email and SMS. You can track your order status in your account
or using the tracking link provided.
Payments
We accept:
• Credit/Debit Cards (Visa, MasterCard, American Express)
• UPI (Google Pay, PhonePe, Paytm)
• Net Banking
• Cash on Delivery (for eligible orders)
• Wallet payments (PhonePe, Paytm, Amazon Pay)
• Credit/Debit Cards (Visa, MasterCard, American Express)
• UPI (Google Pay, PhonePe, Paytm)
• Net Banking
• Cash on Delivery (for eligible orders)
• Wallet payments (PhonePe, Paytm, Amazon Pay)
Absolutely! We use secure SSL encryption and PCI-compliant
payment gateways. We never store your credit card information
on our servers. All transactions are processed through
certified payment partners.
Yes, Cash on Delivery (COD) is available for orders up to ₹5000.
For COD orders, we may require a phone verification call to
confirm the order.
Returns & Refunds
We offer a 7-day return policy from the date of delivery.
Products must be:
• In original condition
• Unused and undamaged
• With all tags and packaging intact
• Accompanied by the original invoice
• In original condition
• Unused and undamaged
• With all tags and packaging intact
• Accompanied by the original invoice
To initiate a return:
1. Log in to your account
2. Go to "My Orders"
3. Select the order you want to return
4. Click "Return Item" and follow instructions
5. Or contact our customer support for assistance
1. Log in to your account
2. Go to "My Orders"
3. Select the order you want to return
4. Click "Return Item" and follow instructions
5. Or contact our customer support for assistance
Refunds are processed within 7-10 business days after we
receive the returned product. The refund will be issued to
the original payment method used for the purchase.
General Questions
Currently, we only ship within India. We plan to offer
international shipping in the future. Please check back
for updates.
Yes! We offer digital gift cards in various denominations.
Gift cards can be purchased and sent via email. They are
valid for 1 year from the date of purchase.
You can contact us through:
• Phone: +91 9876543210 (10AM - 8PM)
• Email: support@giftshop.com
• Live Chat: Available on our website
• Contact Form: Click here
• Phone: +91 9876543210 (10AM - 8PM)
• Email: support@giftshop.com
• Live Chat: Available on our website
• Contact Form: Click here
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Still Have Questions?
Can't find the answer you're looking for? Our customer support team is here to help!