Refund Policy

You are eligible for a refund if: • The item received is damaged or defective • The wrong item was delivered • The item does not match the product description • The item is missing parts or accessories • You cancel the order before it is dispatched Refund requests must be raised within 7 days of delivery.

The following items are not eligible for refunds: • Personalised or customised products (engraved, printed, or made-to-order) • Perishable goods including flowers, food items, and chocolates • Items marked as "Final Sale" or "Non-Returnable" on the product page • Products that have been used, opened, or damaged by the customer • Digital products or gift cards

To initiate a refund: 1. Go to My Orders and select the relevant order 2. Click "Request Return / Refund" 3. Select your reason and upload photos if the item is damaged 4. Submit the request Our team will review your request within 24–48 hours and send you a confirmation email with next steps.

Once your return is approved and the item is picked up and inspected: • Online Payments (UPI, Card, Net Banking): Refund to original payment method within 5–7 business days • Cash on Delivery: Refund via bank transfer or store credit within 7–10 business days You will receive an email confirmation once the refund is processed. Bank processing times may vary.

In some cases, a partial refund may be issued: • If only part of an order is returned • If the item shows signs of use but is still eligible for return • If the original packaging is missing The refund amount will be communicated to you before processing.

You can cancel your order within 2 hours of placing it, provided it has not been dispatched. • For prepaid orders: Full refund to original payment method within 5–7 business days • For COD orders: No charge is applied; the order is simply cancelled Once an order is dispatched, it cannot be cancelled. You may initiate a return after delivery.

For refund-related queries, contact our support team: Email: radhvi.in@gmail.com Phone: +91 97993 88840 Hours: Mon–Sat, 10 AM – 7 PM